, YOUR WELLNESS HOTEL IN GARREL

We recommend that you book your wellness appointments well in advance so that we can accommodate your preferred date. We often run out of availability on the day of your visit. To ensure we can provide you with the best possible advice and care, please let us know in advance if you have any allergies or physical conditions.

To help you relax before your treatment, we ask that you arrive in the waiting area five minutes before your appointment begins. Our staff will escort you to your treatment in the lounge area. Please understand that if you are late, we will not be able to extend your treatment.

Please come to your treatment wearing a bathrobe and slippers. You will be covered with towels throughout your treatment to ensure your privacy. Please remove any necklaces, watches, and bracelets in your room before your treatment.

Only the sauna area, including the foyer and entrance area, is a clothing-optional zone; appropriate swimwear is required in the pool area, relaxation area, and sun deck.

Please use a towel as a mat in the sauna to protect the wood from sweat and to comply with the applicable hygiene regulations.

To help you find your bathrobe after a visit to the pool or sauna, buttons are available for you to use as markers.

For a relaxing and comfortable treatment, we recommend that you wear a bathrobe (provided in your hotel room) and slippers to your appointment. You can purchase our comfortable slippers at the front desk for a small fee.

External guests are welcome at the DaySPA at select times and by prior reservation only. Our DaySPA slots are limited—please make a reservation here. We offer various price packages for your perfect wellness day. You can find all our offers on our wellness page. For even more comfort and relaxation, you can take advantage of our sauna packages on-site (bathrobe + 2 towels for €12.90, plus take-home slippers for €16.90).

Water is available free of charge all day long.

Please note that eating is not permitted in the spa. Due to the risk of injury, you may not bring in any tableware (except for plastic cups or glasses). You are not permitted to consume your own food or beverages.

For hygiene reasons, we ask that you take a thorough shower before using the pool or sauna, but make sure you are dry before entering the sauna. To avoid disturbing other guests, please close the sauna door promptly and remain quiet while inside.

When sitting down, be sure to place a towel between your body and the wooden bench.

For hygiene reasons, you are not permitted to enter the pool and sauna area in street clothes. The same applies to eating.

Towels and a bathrobe are provided in your room or are available at the front desk. Our comfortable slippers are available at the front desk for a small fee. To help protect the environment, we ask that you use your towels sparingly during your stay.

We ask for your understanding that dogs are not permitted in any part of the indoor or outdoor wellness area.

To ensure we can tailor our services to your individual needs, please let us know your preferences and any concerns you may have before your wellness treatment begins. It is especially important to inform us if you are pregnant.

At our HeidegrundSPA, the focus is primarily on peace and relaxation. For this reason, we ask for your understanding and cooperation: the HeidegrundSPA (both indoor and outdoor areas) is open to guests under the age of 15 only until 3:00 p.m. when accompanied by a parent.

There are plenty of loungers available in the spa area. However, we ask that you refrain from reserving them. We reserve the right to clear any unoccupied loungers and store your belongings at the front desk.

The use of cell phones and cameras is prohibited throughout the sauna (nude) area. Photography and video recording are also prohibited. We ask for your discretion.

Smoking is prohibited inside the HeidegrundSPA. There is a designated smoking area outside; out of consideration for other guests, smoking is permitted only there.

Access to and use of our swimming pools is permitted only under the supervision of a parent or guardian. Children must also wear water wings.

Cancellations are accepted up to 24 hours before the scheduled appointment; otherwise, we reserve the right to charge 90% of the treatment fee.

We recommend that you lock your valuables in the safe in your hotel room.

Smoking is prohibited inside the HeidegrundSPA. There is a designated smoking area outside. Pets are not allowed. Entry while under the influence of alcohol or drugs is also prohibited.