FAQ: Frequently Asked Questions

Your room will be available for you starting at 3:00 p.m. 

Early check-in from 12:00 p.m. can be arranged subject to availability and for an additional fee. 

Upon your arrival, you will find a wellness kit in your room, containing a cozy, soft bathrobe and towels.

Additional shower or sauna towels are available at any time at our front desk.

Please understand that the wellness bag and its contents are part of our hotel’s amenities and are available to you for the duration of your stay.

We accept VISA and Mastercard for payment.

Until 10:30 p.m., our front desk staff will welcome you and assist you with check-in; after that, check-in will be handled by our night porter.

Please let us know if you plan to arrive after 10:30 p.m.

Yes, we warmly welcome your four-legged friends as well and make sure that both two-legged and four-legged guests feel completely at home with us.

We would like to inform you in advance that dogs are not permitted in the restaurant or in the Wald SPA.

Your four-legged friend is welcome to stay in our lobby area and on the terrace.

We charge an additional fee for accommodating your four-legged companion. 

You can find your specific cancellation policy in your reservation confirmation.

Please feel free to contact us for more information or a personal consultation.

Your room and the wellness area will be available to you until 11:00 a.m. on the day of your departure.

Can the check-out time be extended upon request?

Yes, subject to availability until 3:00 p.m. (for a fee). Please inquire about this when booking or at the front desk upon arrival.

All of our rooms are equipped with a minibar.

As a welcome gesture, we’ll provide you with a complimentary bottle of mineral water. 

We have a selection of additional beverages and snacks available for you in our service area at the Fichtenhaus.

Our hotel is largely accessible and offers a total of six wheelchair-accessible rooms. 

Two of these rooms are located on the ground floor, while the others are comfortable and accessible via the elevator.

Our restaurant is also accessible via a separate exterior entrance. 

The entire outdoor dining area is also wheelchair-accessible, allowing guests to enjoy their visit without any restrictions.

Please note that our Wald Spa is only partially accessible.

Our high-quality e-bikes and bicycles are available for leisurely rides through the heath.

Please contact our front desk for current rates and reservation options.

Many of our guests appreciate peace and privacy during their stay.

Therefore, room cleaning is provided upon request after the first few nights.

If you would like an earlier or additional cleaning, we will of course provide this service free of charge. 

Please let us know at the front desk or use the sign on your door.

To ensure a restful night’s sleep, we offer a selection of different pillows, which you are welcome to request at our front desk at any time.

As our guest, you’ll enjoy special benefits and receive an attractive discount on green fees at select nearby golf clubs.

At Hotel Heidegrund, we offer only gift certificates for any amount of your choice. These provide maximum flexibility and can be redeemed for any of the hotel’s services, such as accommodations, dining options, or spa treatments.

These gift certificates make the perfect personal gift and allow the recipient to tailor their stay exactly to their own preferences.

Gift certificates can be purchased easily and flexibly—in person, by phone, via email, or conveniently through our contact form.

Our gift certificates are valid for three years, giving you plenty of time to enjoy special moments.

For your convenience, our laundry service is available at any time. You will find all the necessary information, a price list, and a laundry bag in the closet of your room.

Bremen Airport is about 75 km away. 

The peaceful, natural surroundings provide the perfect setting for productive meetings and relaxing moments of well-being.

Yes, free Wi-Fi is available throughout the hotel.

The best way to get there is via the train stations in Cloppenburg or Oldenburg. 

From there, we recommend taking a taxi, as the hotel is located in a quiet, green area. 

If you'd like, we'd be happy to help you arrange your travel.

Enjoy our indoor pool, heated to 28–29 degrees Celsius with a depth of 1.35 meters, as well as our hot tub, which is set to a soothing temperature of XX degrees.

A special highlight is our natural swimming pond in the garden, which is 1.35 meters deep. Its temperature varies with the natural conditions of the season, ensuring an authentic, natural swimming experience

Our Forest Spa is a place of peace and relaxation. 

To ensure a relaxing atmosphere for all guests, this area is reserved for guests 16 years of age and older throughout the day.

To ensure that families can enjoy relaxing moments together, our spa—including the pool area—is open daily until 3:00 p.m. to children under 15 when accompanied by their parents.

We sincerely thank you for your understanding and consideration, which allows us to offer all guests the highest level of relaxation and privacy.

You are welcome to use our wellness area free of charge on the day of your arrival, even before check-in.

Swimming pool: 7:00 AM – 10:00 PM 

Sauna: 10:00 a.m. – 9:30 p.m. 

Fitness Center: 7:00 AM – 10:00 PM 

Appointments: 10:00 a.m. – 6:00 p.m. (We recommend booking your appointment in advance.)

Please note that not all saunas have reached the optimal temperature at this time. 

To fully enjoy your experience, we recommend that you check the specific opening hours of each sauna before your visit.

We are happy to offer you the opportunity to enjoy our spa area before check-in and after check-out.

This additional break can be booked individually for an extra charge.

We would be happy to book your personalized spa treatments by phone at +49 4495 890 or by email at wellness@heidegrund.de.

Alternatively, you can conveniently reserve your preferred treatment in advance through our website.

You can book available massage and beauty appointments here.

You can find our wellness etiquette here 

Children: Guests under the age of 15 may visit our Forest Spa only until 3:00 p.m. and must be accompanied by a parent.

Sun loungers: Please do not reserve sun loungers for extended periods of time by placing a towel on them. We appreciate your understanding.

Kelo Sauna 90°C

Salt Sauna 65°C

Panoramic Sauna 80°C

Finnish sauna 80°C

Bio-sauna 55–60°C

We are also happy to welcome guests from outside our facility to our Wald SPA.

You can use the facility after making a reservation by phone or conveniently through our website, provided that current capacity allows.

Fresh water is available free of charge in our spa area for your refreshment. 

We also have a selection of other beverages available for you at our service station in the spa.

If you’re in the mood for something to eat or drink, we warmly welcome you to our lobby in front of the restaurant, where we’ll be happy to serve you food and drinks—even if you’re still in your bathrobe.

Of course, we take allergies and food intolerances into account.

All relevant allergens are clearly listed on our menu.

If you are unable to find a suitable option due to specific dietary restrictions, we will be happy to accommodate your individual needs.

If you are unable to find a suitable dish on our menu due to dietary restrictions, we are happy to accommodate your specific needs. Please let us know in advance so that we can put together a meal that is perfectly suited to your tastes and sure to delight you.

Our menu features a fine selection of vegetarian and vegan dishes.

Our three-course menu features a harmoniously balanced vegetarian selection.

Breakfast

We serve our breakfast buffet Monday through Friday from 6:30 a.m. to 10:00 a.m. and on weekends and holidays from 7:00 a.m. to 11:00 a.m. 

During long weekends and school breaks in Lower Saxony, we extend breakfast service on weekdays until 11:00 a.m.

Restaurant

Our restaurant/kitchen is open from 12:00 PM to 2:30 PM and from 5:30 PM to 9:30 PM. 

We recommend making a reservation for the evening.

Between service hours, you can enjoy coffee and cake here.

With our half-board option, you’ll enjoy a thoughtfully crafted three-course meal every day: a starter or soup selected by the chef, a choice of three main courses, and a dessert to round off your meal. Each dish is prepared for you using seasonal ingredients and with great attention to detail.

Breakfast

We serve our breakfast buffet Monday through Friday from 6:30 a.m. to 10:00 a.m. and on weekends and holidays from 7:00 a.m. to 11:00 a.m. 

During long weekends and school breaks in Lower Saxony, we extend breakfast service on weekdays until 11:00 a.m.

For our youngest guests, we offer a special children's menu featuring a selection of dishes.

We warmly welcome guests from outside our organization. 

You can join us for breakfast by making a reservation in advance, subject to availability.

You can easily reserve your table by calling +49 4495 890.

 Alternatively, we are happy to accept your reservation via email at restaurant@heidegrund.de or directly through the table reservation feature on our website.

While you are dining in the restaurant, we ask that you leave your pet in your room.

Out of consideration for all our guests and for hygiene reasons—particularly given our open buffet areas—we regret that dogs are not permitted in our restaurant.

On our terrace, however, you and your four-legged friend are always welcome.

Our hotel features a spacious on-site parking lot as well as several charging stations for electric vehicles.

In addition, there is another parking lot nearby where you can also conveniently park your vehicle.

Parking is free for our guests. 

Please note that fees may apply at the charging stations, depending on the energy provider.

Yes, of course. Throughout the planning phase and on the day of the event itself, you’ll have personal contacts at your side who will provide you with personalized support and ensure that your celebration runs smoothly.

Yes, of course. We can arrange individual viewing and consultation appointments with complete flexibility to suit your personal needs.

You can schedule a tasting at any time to customize your menu, ensuring that your big day is perfectly tailored to your culinary preferences.

Access to the venue for decorating and preparations is arranged on an individual basis and depends on the start time of your event. We’re happy to work with you to arrange flexible times so that you can prepare everything at your own pace according to your preferences.

Of course, we are happy to accommodate individual dietary requests and food intolerances. 

Just let us know your preferences in advance so we can tailor everything to your needs.

Depending on the number of guests and the venue you choose, we offer flexible seating arrangements. 

Whether U-shaped, classic banquet-style, or round tables, the layout will be customized to suit your event and your preferences.

With 12 modern event rooms ranging in size from 31 m² to 305 m², the Hotel Heidegrund offers the ideal setting for events of all types and sizes.

Bremen Airport is about 75 km away. 

The peaceful, natural surroundings provide the perfect setting for productive meetings and relaxing moments of well-being.

Yes, all event rooms at the Hotel Heidegrund have natural light, creating a pleasant, bright working environment.

Our event spaces are equipped with state-of-the-art conference technology. 

These include projectors, screens, flip charts, presentation kits, bulletin boards, and free Wi-Fi. 

In addition, we can provide you with additional equipment such as microphones, sound systems, lecterns, or video conferencing equipment as needed.

Yes, our kitchen team creates customized menus, varied buffets, and high-quality coffee breaks for your meetings and banquet events, tailored to your specific needs.

Upon request, we would be happy to assist you in arranging music, entertainment, photographers, and decorations for your event.

Yes, all meeting rooms are accessible to people with disabilities. 

Elevators and accessible restrooms are available. 

We would be happy to discuss further details with you individually.

All event rooms in the main building are equipped with air conditioning, ensuring a comfortable indoor climate.

Our barn stands out for its unique design, which creates a natural and pleasant atmosphere even on warm days.

Yes, free Wi-Fi is available throughout the hotel.

We’d be happy to. We design customized side events that perfectly complement your conference and provide memorable experiences. 

Whether active, creative, or leisurely, we’ll develop a plan that perfectly suits your goals. 

Look forward to a variety of activities, such as soccer golf, introductory golf lessons, geocaching, group cooking, creative workshops, archery, and entertaining murder mystery dinners.

Our hotel features a spacious on-site parking lot as well as several charging stations for electric vehicles.

In addition, there is another parking lot nearby where you can also conveniently park your vehicle.

Parking is free for our guests. 

Please note that fees may apply at the charging stations, depending on the energy provider.

Our versatile venues provide the perfect setting for any type of celebration, from small, intimate gatherings to large events for up to 320 guests.

Yes, we can host wedding ceremonies. Our idyllic wedding meadow is located right next to the hotel, just a short walk away. Surrounded by nature and woods, it offers the perfect setting for a truly personal and unforgettable outdoor wedding ceremony.

At our venue, you can celebrate with your guests until 4 a.m. and enjoy your special day to the fullest.

Depending on the number of guests, another event may be taking place in a separate room at the same time as yours. Rest assured, we will ensure a pleasant atmosphere and that everything runs smoothly for all guests.

Yes, there are plenty of electrical outlets available for music and lighting, so nothing stands in the way of a successful celebration.

Yes, our location is designed to be child-friendly. There is a playground for our younger guests on the hotel grounds, and in the main building, a cozy play area on the top floor invites children to play and explore.

In addition, you can borrow various games and books at our front desk.

Yes, our venue is designed to be accessible, ensuring that all guests can enjoy a comfortable and hassle-free stay.

Because we are located in the middle of a nature reserve and right next to the forest, setting off fireworks is not permitted here.

The cost of your wedding is determined on a case-by-case basis and depends on your personal preferences and ideas. Factors such as the number of guests, the choice of venue, the option of a non-religious ceremony, and the selection of food, drinks, and other details all play a decisive role. We will work with you to create a customized plan for your unforgettable day.

Yes, of course. We offer comfortable accommodations for you and your guests. Upon request, we can book individual rooms or set aside a block of rooms for your group so that your celebration can come to a relaxed close.

Yes, of course. Throughout the planning phase and on the day of the event itself, you’ll have personal contacts at your side who will provide you with personalized support and ensure that your celebration runs smoothly.

Yes, of course. We can arrange individual viewing and consultation appointments with complete flexibility to suit your personal needs.

You can schedule a tasting at any time to customize your menu, ensuring that your big day is perfectly tailored to your culinary preferences.

Yes, your four-legged friends are also very welcome here. Dogs are also permitted in the event rooms upon prior arrangement with the organizer, so that both two-legged and four-legged guests can feel completely at home.

Please note that dogs are not permitted in the restaurant or in the Wald SPA. However, your four-legged friend is welcome in our lobby area and on the terrace.

Access to the venue for decorating and preparations is arranged on an individual basis and depends on the start time of your event. We’re happy to work with you to arrange flexible times so that you can prepare everything at your own pace according to your preferences.

Of course, we are happy to accommodate individual dietary requests and food intolerances. 

Just let us know your preferences in advance so we can tailor everything to your needs.

Depending on the number of guests and the venue you choose, we offer flexible seating arrangements. 

Whether U-shaped, classic banquet-style, or round tables, the layout will be customized to suit your event and your preferences.

We are happy to provide high chairs upon request. To help us make the best possible arrangements, please note your requirements and the desired placement on the seating chart.

There are plenty of stunning photo opportunities all around our house. 

Whether in an idyllic forest, along picturesque forest trails, on the heath, or at the nearby Thülsfeld Dam—this is the perfect setting for capturing unforgettable photos surrounded by nature.

Our hotel's own pergola also provides a particularly stylish backdrop and is the perfect setting for unique and romantic photos.

Yes, our kitchen team creates customized menus, varied buffets, and high-quality coffee breaks for your meetings and banquet events, tailored to your specific needs.

Upon request, we would be happy to assist you in arranging music, entertainment, photographers, and decorations for your event.

Yes, free Wi-Fi is available throughout the hotel.